Refund Policy

Digital Seal Downloads (Free)

Digital seal (Dojang) image downloads are free, so no payment is taken and there is nothing to refund. Earlier paid HD downloads were personalized digital files delivered immediately, and those sales remain final.

Exceptions

If you experience a technical error where the file was not delivered or the image is corrupted, please contact us within 7 days of purchase at paraincome@gmail.com, and we will manually generate and send your file or resolve the issue.

Physical Seals

Each physical seal is carved to order with the name you provide. If your seal arrivesdamaged, or the engraving isdifferent from the characters in your order, contact us within 14 days of receiving it atparaincome@gmail.comwith your order number and photos of the seal and its impression.

We will first remake and reship your seal at no cost. If a remake isn't possible, we will refund your payment in full to the original payment method.

We engrave exactly the characters you enter at checkout, so please check the spelling before ordering. A seal that matches the characters you provided is not considered mis-engraved.