Contact Us
We'd love to hear from you. Whether you have a question about our service, need help with your order, or want to share feedback, feel free to reach out.
Get in Touch
Response Time
We typically respond within 24-48 hours during business days.
Common Topics
Payment & Orders
Questions about purchases, downloads, or refunds
Account Issues
Login problems, password reset, or account deletion
Technical Support
Issues with name generation, seal images, or downloads
Feedback & Suggestions
Ideas to improve K-Soul Seal or feature requests
Before You Write
About an order: include your order number and the email used at checkout so we can find it quickly. If a seal arrives damaged or engraved differently from your order, write within 14 days of receiving it and attach photos; see our refund policy.
About a name or reading: results are written by an AI model and can contain mistakes. Tell us the result link and what looks wrong. We can explain how the site works, but we do not translate names or provide personal naming consultations.
About your data: to delete your account or saved results, write from the email on your account. What we store and for how long is described in our privacy policy.
Many common questions are already answered in Questions for First-Time Visitors and on the About page.